1. About us
These terms apply to purchases from The Strandology Co, operated by [legal entity name], [company number], [registered address]. Contact: customerservice@strandology.com.
2. Orders and contract
When you place an order you make an offer to buy. While online payment is not enabled, placing an order reserves available stock and does not create a binding contract or take payment. A contract is formed when we confirm your order by email and you complete payment through the secure link we send.
3. Prices
Prices are in pounds sterling (GBP) and include VAT where applicable. Delivery is charged separately at checkout. We verify prices at checkout; if an error occurs we will contact you before proceeding.
4. Products
Hair is a natural product; slight variations in colour, texture and density are normal. Editorial imagery on this site is illustrative and may not depict the exact product supplied. Lengths are measured pulled straight.
5. Bespoke items
Items made to your specifications may be exempt from the right to cancel. See our returns policy.
6. Delivery
Delivery estimates are not guaranteed. Risk passes to you on delivery. See our delivery page.
7. Your statutory rights
Nothing in these terms affects your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
8. Liability
We are responsible for foreseeable loss caused by our breach of these terms. We do not exclude liability for death or personal injury caused by negligence, or for fraud.
9. Law
These terms are governed by the law of England and Wales. Consumers in Scotland or Northern Ireland may also bring proceedings in their local courts.